The Directorate General of Civil Aviation (DGCA) recently revealed the second quarter result and IndiGo has managed to retain the first position with more than 31 per cent market share. The fleet size of around 79 aircraft includes technically advanced models, such as Airbus A320. It caters more than 35 destinations with over 510 flights every day. This low-cost carrier (LCC) is first choice of people while flight ticket booking because of top-notch services provided by it. As per studies, it is one of the most reliable carriers of the nation.
In terms of punctuality and reliability, it is considered the best among all the domestic carriers. IndiGo booking has seen an upsurge in recent years as it introduced lowest possible cost along with maintaining the quality of its services. The tremendous increase in the number of fliers with this LCC is not just because of the high-quality services, but because of its ability to schedule flights on time also. It has been named as one of the most reliable service providers in the Indian aviation industry as per research done by experts. The criterion involved the percentage of flights that were delayed, diverted, cancelled and on time.
Although, SpiceJet has surpassed this LCC in terms of seat occupancy and the number customers gained in the month of July. However, IndiGo still leads in qualitative aspects such as customer satisfaction. Reviews on social networking sites and travel portals are all positive with plenty of praises regarding the food quality and other amenities. The national airline – Air India – falls between SpiceJet and IndiGo, which means it is giving satisfactory services to passengers. However, there are several areas in which the flag carrier can improve the rating. There may be a situation where market equations may drastically change on arrival of new aircraft ordered by different LCCs.
In terms of punctuality and reliability, it is considered the best among all the domestic carriers. IndiGo booking has seen an upsurge in recent years as it introduced lowest possible cost along with maintaining the quality of its services. The tremendous increase in the number of fliers with this LCC is not just because of the high-quality services, but because of its ability to schedule flights on time also. It has been named as one of the most reliable service providers in the Indian aviation industry as per research done by experts. The criterion involved the percentage of flights that were delayed, diverted, cancelled and on time.
Although, SpiceJet has surpassed this LCC in terms of seat occupancy and the number customers gained in the month of July. However, IndiGo still leads in qualitative aspects such as customer satisfaction. Reviews on social networking sites and travel portals are all positive with plenty of praises regarding the food quality and other amenities. The national airline – Air India – falls between SpiceJet and IndiGo, which means it is giving satisfactory services to passengers. However, there are several areas in which the flag carrier can improve the rating. There may be a situation where market equations may drastically change on arrival of new aircraft ordered by different LCCs.
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